A quasi-randomized controlled trial was conducted at an educational hospital in northern Taiwan between October 2018 and September 2019. Using random assignment based on their presentation order, we divided patients into experimental (n = 87) and control (n = 84) groups. The experimental and control groups received web app healthcare instructions for relieving back pain and regular nursing care instructions, respectively. The Taiwanese versions of the Brief Pain Inventory and 36-Item Short Form Health Survey were used.