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Rob Hooft

I think we should make a distinction that is slightly different from commercial vs academic.
For many projects where I am involved, commercial partners are very welcome to deliver their services. However, what should be avoided is a product (either academic or commercial) that locks in its users: it must be possible to choose a product now, and be able to move to another provider later. In general this means that providers must commit to using open standards.
In many cases, commercial partners can provide services at a level of professionality that may be hard to attain for an academic institute. And also commercial services do not have hidden costs that may endanger the sustainability over the long run. It is often hidden costs that appear to make academic infrastructure services cheaper than commercial.